Kelly Brown, Founder and Director
Founded in 2004, Recovery Partners is governed by a mission to reduce the financial and human cost of injury or illness for organizations of all sizes by offering services that minimize risk for employers, prevent workplace injuries, and deliver return to work outcomes. Recovery Partners specializes in partnering with organizations for the development and implementation of unique employee engagement strategies, equipping them with effective solutions aimed at bettering the health and wellbeing of employees and employers alike. “We recognize that no two circumstances are the same; hence, we don’t aim to promote pre-packaged solutions. Rather, we work in consultation with organizations to come to fit for purpose arrangements,” begins Kelly Brown, founder, and director of Recovery Partners. “Our skills revolve around our problem solving and focusing on the client’s interests. We seek to make processes seamless by integrating tasks into existing business operations, which results in increased employee performance from the outset.”
Our skills revolve around our problem solving and focusing on the client’s interests. We seek to make processes seamless by integrating tasks into existing business operations, which results in increased performance from the outset
Kelly goes on to emphasize that real success in organizations is defined by their authentic interest in people’s wellness. As such, Recovery Partners supports clients’ team members with the right assistance at the right time without any mechanical KPI attachments. Working in close collaboration with clients to develop systems that are better integrated internally and yet more aligned to the end goal of a healthy employee, Recovery Partners is helping clients tackle the burning issues of absence management and safeguarding productivity. The company delivers an array of Corporate Health Services comprising periodic health assessments, illness and absentee management services, injury triage response arrangements, and organizational training facilitation designed for the benefit of each individual customer.
“All our service structures are implemented with the target of being centralized and streamlining processes that deliver efficient health services throughout the employment lifecycle,” mentions Kelly.
Recovery Partners accomplishes the same through a combination of particular strengths:
• An established national presence with strong local knowledge
• A strong cultural and operational alignment with customers
• Strategic partnership experience and integration success
• Robust quality management processes and systems
• Team of experienced, qualified and motivated people
• Adaptable and secure information management and communication systems
• Tailored service delivery with demonstrated successful outcomes
In addition, Recovery Partners also prides on its capability to leverage technology for utilizing data and building high-quality intervention frameworks while effectively bringing together a clear picture for organizations. Leveraging leading case management software, Recovery Partners store individuals’ information in the form of digital data to future proof its operating framework and unlock holistic, preventative, and tailored service offerings. The key outcome of this practice is strategic integration, which continues to be highlighted in health literature as the pivotal component of workplace wellness successes. Their systems enable Recovery Partners’ team to determine the right service at the right time, allowing them to collect information for the purpose of identifying and responding to specific needs and predicting outcomes for both mental and physical injuries. Kelly notes, “Our operational platform supports the incorporation of predictive analytics using the Official Disability Guidelines (ODG), which improves and benchmarks rehabilitation performance, facilitates quality care while limiting inappropriate utilization, assesses claim risk for interventional triage, and sets cost reserves based on industry data.” Moreover, Recovery Partners’ system supports Healthlink, allowing web-services based technology to communicate with the wider health sector in a manner that is reliable, secure, and efficient. The outcome being employers are able to be confident employees are being streamlined into wellness programs specifically geared to their requirements.
Recovery Partners’ service suite includes an ERP embedded online booking system, real-time data dashboards, tailored assessment regimes relevant to known organizational and personnel risks, and more. With these diverse components, organizations are primed to understand their workforce and job design challenges more efficiently. Using the available data to lead design thinking principles, the company devises more targeted means of intervention, thereby creates greater levels of effectiveness with respect to workplace health and wellbeing.
At the core of Recovery Partners’ success is its ongoing client engagement strategy and commitment to rendering quality service provisions. As a trusted partner, the company excels at developing an innate understanding of customers and works through detailed evolutions to facilitate the progress of their employees’ health and wellbeing journeys. “Our client relationships are managed by our executive team and are supported by Alasdair Grant, General Manager of Client Relations at Recovery Partners, whose primary focus is to bring a new scope and assurance to the way we work with our customers,” Kelly adds. “Executives work in tandem with our regional managers to maintain service adherence and gain local insights from areas of impact for performance improvement.” Recovery Partners’ team works in conjunction with internal and external parties to ensure that resources and ideas are appropriately harnessed to deliver on the desired outcomes of best practice. As part of its client engagement strategies, Recovery Partners brings in a host of techniques— complementary Gap Analysis of WHS Management Systems, workplace inspections, senior management interviews, employee interviews, and data analytics—to better understand clients’ needs.
Enriching its long history of providing both injury and illness management, and injury prevention services for a range of clients across numerous industries, Recovery Partners continues to focus on building upon its reputation as a customer-centric provider. Recovery Partners is driven to continue to enhance its internal processes to meet the need for more client-specific responses while leveraging its ERP to push data to organizations that enable them to make the right decisions at the right time. “Furthermore, we are continuing to evolve the way we interact with people’s health journey. Our goal is to continue supporting organizations in their ability to enhance the health and wellbeing of their employees. We earnestly believe in our mission to mitigate the financial and human cost of injury and illness in organizations,” concludes Kelly